Boris Polujin

Review of Independent Jewellers

The services at IJ are amazing. I purchased some e...

The services at IJ are amazing. I purchased some earrings for my GF and they looked great, I think she fell in love with them as soon as she saw them. While I do visit their store once in a while on other business, I wanted to check out their new online store to see how well the process worked. The purchasing experience was great, almost as easy as buying from Amazon, and I was able to pickup the product in no time, they even gift wrapped it for me, that's always appreciated since I have horrible wrapping experience. So of course, while I'm sure this does not happen often, it seems there was either a manufacturer defect, or possibly the product got slightly bent while being handled by another customer, however, the post was brittle and it broke. I contacted IJ, and they immediately were very apologetic and felt bad that my gift got broken on the first day. I was too, since my GF loved this design. They offered to rush a new product to me and provide full exchange no questions asked, however, we really liked the current product's design. Instead, I asked the post to be repaired, and it was done so in a very short time frame, and looked more sturdy than from factory, I think they really did an amazing repair job, and we are happy. I have told this to everybody for many years, that it is not always about the product that businesses sell, it is how they support it, and support at IJ was top-notch! Many Thanks! I will come again :)