I liked the vibe and feel of the boutique hotel. T...

I liked the vibe and feel of the boutique hotel. The staff was very helpful until we had an issue. The hotel was nearly empty but they still managed to not clean my room twice and skipped my turn down service twice. The lock on the door broke so they had to smash it in. We had to leave while they fixed it. The room service showed up to my room early in the morning by accident one day, too. It was a real comedy of errors.

I was advised by the staff to spend some time up in Sedona. I took there advice and booked my last couple days there. I had to check out early. They then charged me for an extra day because I left early. I asked if we could call it even for all the issues we had. They declined.

My opinion is this place is great until you have a problem. They were quick to apologize but didn't do anything about it.