Lisa Pinto

Review of Birmingham Marriott

Very disappointed with our stay at this hotel. My ...

Very disappointed with our stay at this hotel. My family and I had to evacuate because of hurricane micheal so I choose this hotel based off the good reviews. We got to the room and noticed right away that the sheets were dirty, there s was what looked like a juice and pee stain on the comforter and the pillow cases smelled like sweat. I call the front desk three times and spoke to three associate but no one never came. In the bathroom I was cleaning my face with the Kleenex the first two Kleenex were wet so I checked the box and all the other Kleenex were yellow and wet. I called the front desk again to report this and also requested clean sheets but nothing! Finally around 7pm housekeeping showed up, I told her about the Kleenex and asked for clean covers she said she would be right back but never came. The next morning I called the front desk to speak to a manager but none was available. I told the associate what was going and sheet had a sheet sent to our room- no clean conforter, pillow cases, or fitted sheet. Just a sheet!

I ve stayed at many Marriott hotels and they have always been the best. I would expect something like this to happen at a motel 6 but not at the Marriott where we paid almost $700.