The upside was that we got a great deal on new car...

The upside was that we got a great deal on new car that was left over from 2018. The downside is that the transaction took much more time than we were told and created a lot of unnecessary inconvenience and stress as a result.

We have had plans to meet an associate at noon and also have an 18-month old who does best with a consistent meal and nap schedule. To manage both, we asked multiple times how long the process would take to complete. We were told 45 minutes at 11:15. When we asked again at 12:15, we were told 15-20 minutes. We didn't drive away until 1:10.

This is very disappointing and annoying. Because your sales managers and sales people do this all the time, they should know exactly how long it takes and set expectations accordingly.

If we had been given a more realistic estimate, we would have simply put a deposit down to hold the new car, and returned later to complete the transaction.