Brooke

Review of Zupps Mt Gravatt

Fantastic service when I bought my Colorado 2 year...

Fantastic service when I bought my Colorado 2 years ago. Really, could not fault the way I was treated by this dealership. I came down from Mackay to buy a car from them, and when I left, I left satisfied with their services.

Two years later, I call to enquire about finance and am being mucked around trying to get onto one person to tell me what my balance is. I spoke to two different people, and both finance people seem to be out of their chairs an awful lot, considering I ve called them five times in 2 days trying to chase them up. I had to arrange a meeting with them for the following day, and even then they did not call back.
I called Zupps back because I d had enough and ask to be put through (again) only to get told that they are unavailable and will call me back when they can. I explained that I had night shift and couldn t be up waiting for calls that might never come; instead they arranged to have them call me back in the afternoon and I offered to get the information emailed to me, as that would save me having to waste time chasing ghosts. I also got told that they had other calls and just felt since the first phone call that I was an annoyance and they couldn t wait to get rid of me.

In all, the lack of consideration and basic empathy they have shown is why I have scored them so low. The information I need is not hard to obtain , yet I feel like I m applying for a Government grant. The way I am being spoken to and treated is, quite frankly, unacceptable for any business that calls itself by that title. Thoroughly disappointed in how far this place has fallen.