Terrible customer service, bought a product online...

Terrible customer service, bought a product online - they gave me the wrong one AND I had to pay for shipping to return...

I bought a product online and went for in store pickup, didn't realize the product was not the same as the one listed online until I got home. When I contacted them for a return, I didn't get a message back for 2 days and had to issue the refund via Paypal.

Their customer service did NOT offer any option to reimburse shipping and insisted I drop off at their location (my work hours conflicted with their business hours, and I already had plans over the weekend). Only AFTER I shipped the product back did they offer a courier to pick up the product??

Basically I got scammed... Paid shipping for nothing....