Terrible property management. If I ever needed a q...

Terrible property management. If I ever needed a question answered they would never get back to me. I would call them multiple times for the same question and if it wasnt answered then and there, there was no way the question would ever get answered.

Scott is the WORST manager. He was impossible to get ahold of. His assistant Doug was at least decent and tried, but at some point Doug was either fired (he shouldnt have been because he was the only decent person there) or realized how terrible this place was and left. Doug was replaced by some lady who was even more useless than Scott if that was even possible. It got to a point where I had to document dates, times and log conversations so I could reference back to the exact things I said to get a question answered. Even that didn't work.

It was a terrible experience. We had an officer show up at our door telling us we had too many people living in one house, but we were all on the lease. We tried to ask Scott and no one ever got back to us about if we were living there illegally, so we lived in constant fear of getting kicked out.

A neighbor threatened to call the police on us because we parked in the street to get us towed (in complete accordance to the street signs). We tried to ask Scott if there was any city laws or lease reasons or some reason we couldn't park there. He never got back to us, so we lived in constant uncertainty that our cars would get towed.

When things broke in the house from wear and tear (covered free of charge to us through the lease) it took weeks to get someone out through a service request. We lived without a kitchen sink for a month because they wouldn't send someone, and we weren't allowed to find our own because they didn't have a reimbursement policy set up either.

I also asked in advance for a receipt for the work done that we lost money on the deposit from (work they did after we moved out) and they said they would give it to me 3 times, but I never received it.

Honestly if you have a chance to rent with anyone ANYONE else, seize the opportunity. They're honestly awful. They're rude. They don't care about you. They will never get back to you. Scott was the absolute worst. Maybe the rest of WSR is decent but Scott is terrible at his job. I really hope to save someone from the headache of renting with them!!! Or I hope this experience was just us, but if it was, there was too many situations that they just didn't do anything for us that it would be very targeted which is also plain awful.

The worst part is I know the actual owners of the house (which is why I rented here). And they hated them too!!! Every time we had an update from them, we'd share with the home owner and they would be just as annoyed with them as we were. Honestly it's super sad.