Josh Jones

Review of Melanzana Outdoor Gear Inc

worst small business i have ever encountered. Cust...

worst small business i have ever encountered. Customer service was terrible, worse than terrible, worst people i have ever spoken with over a phone. I ordered a product they didn't have in stock (which is their most popular color and product) then proceeded to wait for 3 months till it was "back in stock", mind you they make everything right there in the store. How does it take 3 months to get me a product you can make in the store in less than an hour? furthermore after waiting three months they sent me the wrong color. I sent it back and was then told they were sold out of the color i wanted. At this point i am sure you could see how angry I was. I said fine send it to me when its made. another 3 months later and still no wind pro hoodie. I called and demanded a refund and she said she "couldn't find my return". Then I asked to speak to a manager and she refused to put her on saying she had more important things to do. More important that dealing with an incredible upset customer and the livelihood of your business? So not only did they not send me a product, they sent me the wrong one and lost all my information, and management wouldn't even talk to me. This company is garbage and their product isn't that great either compared to others. Way overpriced for what you get and their company's integrity is terrible. I would recommend staying as far away from this small town garbage dump store for as long as they are in business, which im sure if others have the same experience i had with them, won't be long.