My husband had an appointment 3 weeks ago, an MRI ...

My husband had an appointment 3 weeks ago, an MRI is needed and he has called 3 times to get the MRI scheduled. They keep telling him some one will call him back. Then, they told him insurance denied the claim for the MRI. When I called insurance they stated Sierra Pacific had not submitted his medical records to justify medical necessity. Insurance said they would approve within 24 hours pending proper submission from them. Office staff keeps you on hold forever and then gets nothing accomplished to make treatment even possible. Very disappointed.