Kristen Fisher

Review of PHH

This is the absolute worst mortgage servicing comp...

This is the absolute worst mortgage servicing company that I have ever had the displeasure of interacting with. If I could rate them with negative stars I would! Their costumer service agents are rude and do not have answers for even the simplest questions you could raise. Their website is constantly down so you are forced to call and talk to a representative. Even the upper level managers have no power or just flat out lie. The payment processing is a joke, the website does not work and checks that you send to their mailing address shown on the statement get "lost" and returned months later. Meanwhile you are racking up late fees due to their errors. I have had multiple agents promise to remove late fees (yes several) that they acknowledge were incurred due to error on their part, yet after the conversation ends you get a letter in the mail stating the fee was assessed correctly and will not be removed. The latest stunt they pulled was having an independent broker come out to do an appraisal and not stating that 1. There was a fee for this and 2. That that fee would be passed on to you at 4x the actual cost (since when does a BPO cost almost $500?!?). When PHH was called Ocwen they were bad enough, but at least their website worked. If you have a mortgage with them RUN! and if you are considering signing a loan that will be managed by them, save yourself time and money and don't.