Michelle Matrisciano

Review of Tom Adam's Windows Carpet

Based on their reputation, I went to the store, op...

Based on their reputation, I went to the store, optimistic that my experience would be pleasant and the process of buying a carpet quick and easy. However, it was far from that. My initial visit went well. Joe, the salesperson, was helpful, sending me home with samples and a time for measurements to be completed. However, he never reached back out after the measurements were taken. I went to the store, only to be told no one could help me but Joe, who was off. I returned the next day and Joe told me I needed to measure some things on my own and send him the measurements. Although I couldn t understand why I had to do this, I did, and I emailed those measurements, only for him to never respond.
I called the store later in the week and asked to speak to a manager. The receptionist took my number, yet no one called me. I returned, again to the store, no manager. But I was told that Phil, a different salesperson, would take care of me.
All went well. I picked out a carpet and a pad and was given a price. The next day, Phil emailed me and said that he was told he would have to charge me a different installation fee, which equated to nearly three hundred dollars more.
Overall, I found my experience to be a waste of time. I m hoping they honor their warranty on flooring previously installed, as the tiling is starting to lift. We will see...