Leah Young

Review of The Kapalua Villas

There was literally nothing good about this place....

There was literally nothing good about this place. They had our reservation wrong when we got here (3 am our local time so we were exhausted) they kept us there trying to get a new one. Then we pay a 500 dollar cleaning and resort fee before we even get to our room. We got lost because you cant see at night and they give terrible directions. We finally make it to our room that we paid this outrageous cleaning fee for and it was crawling with ants and the view was not as advertised. Oh and the AC isn't working!
Update: Upon getting our travel agency to agree to change our hotel, instead of refunding us the 500 dollar cleaning fee, they double charged our card, leaving us out $1000 for almost two weeks. Avoid this place at all costs.