Night Shift Desk Service Extermly Rude and Not Pro...

Night Shift Desk Service Extermly Rude and Not Professional- Family Vacation- Several rooms reserved and verified all correct upon my arrival. The Front desk was made aware family members would arrive at different times didn't seem there would be a problem issuing keys. As the last two family members arrived the evening/shift declined releasing the rooms due to name on acct. Had the front desk done a proper pass down this situation would not had occurred. My family members were extermly tired after a long day and was told no other rooms were available however my family member challenged the desk clerk as the front of the building stated rooms were available. After all that, the clerk then provided him a room however was not the room that was orignally reserved for him. (Note-The other family member that was waiting to get their room was provided one of the original rooms that had been reserved) The clerk decided to put my family member that challenged him in a substandard hotel room that was not updated to a condo. This rooms was not even in the same building as all the other family members. After finding out all this I went down the next day to the front desk to find that my family member would have been charged for the hotel room had I not verified. My family member, wife and his 4 children stayed for the full week in a substandard room they call condo that has no normal or mid size refrigerator, no cook top and no dishwasher. We had paid for a condo not a hotel room. Very disappointed in the service and room provided.