Tiffany Senft Review of Courtesy Chevrolet Group (Phoe...
I m very disappointed with the unethical business ...
I m very disappointed with the unethical business practices of this dealership and particularly with the salesman, Alex. I have bought several vehicles per year for the last several years and while helping my Dad shop for his truck, this is the first dealership I have ever dealt with that had so many added fees beyond tax, title and registration.
Then when he went to sign for his truck (I was not with him) he was told by Jeremy (in finance) that his interest rate was contingent on purchasing an extended warranty, which is illegal. My background is in Finance as a manager and a longer officer so I know that he qualified for a 2.9% interest based on his credit rating and should not be required to purchase additional products to accept the rate he qualified for. I will be helping his to cancel that warranty from his contract. I have had positive experiences with several other dealerships over the past couple of years but this is not one of them.
****Updated 10/16/17****
My Dad has received multiple calls (some very curt) after the posting of my review strongly urging him to have me remove it or to change it to make it "nicer". In return, they would remove all of the extra add-on costs that were thrown in at closing. Yet, the dealership has failed to do anything to remove these costs until I fluff my review, which again, is such unethical business practice. They should do right by their customer first and foremost. I don't feel it is fair to lie to others about the service received, especially when they have yet to make up for anything that has take place thus far.
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