Trinitey Laslavic

Review of Butler Veterinary Associates

Set up an appointment for my mother in law to boar...

Set up an appointment for my mother in law to board our puppy for 2 nights. When originally making the appointment we were to pick our puppy up between 9-10am. Not more than a day after booking the appointment I had called to change our pick up time to 5-6pm. The receptionist was very kind and told me it was no big deal and got it all figured out. Come the day to pickup and they gave my mother in law a very difficult time, claiming we had never called and that it was our fault. Charged us the extra money due to their lack of communication.
As a vet they've always had our buisness but as a place to board absolutely not. Honestly very disappointed over this experience.