Wifi does not work at this facility, although it i...

Wifi does not work at this facility, although it is promised on the amenities in which they charge $100 extra upon arrival of the hotel. Also, don't count on the shuttle to Universal Studios. The hotel will shut down the shuttle service early without notification, leaving some guests stranded. Also, we had asked for tech service to fix the wifi, and the front desk personnel was clueless on what to do; they offered a man to come to the room after 11pm to "check out" our devices. This hotel is undependable and sketchy. The hotel room does not look anything like the pictures on the website and the air conditioning unit shakes when it is ON. It is scary because the unit sounds like the AC unit will explode. Luckily, the unit did not explode on us.