Quentin Brown Review of CoCo Key Water Resort
Upon arrival we called and asked for early check i...
Upon arrival we called and asked for early check in and were told because rooms were available we could do that with no issue. Once we arrived 3 hrs early we were told by another worker we could not check in early unless we paid a fee to do so. This fee was not mentioned over the phone and they also went on the tell us about the **additional $35 hotel fee for internet etc. (this was never mentioned in conversation either)
Due to the mix up, they gave us passes for free breakfast. We appreciated the passes, however, the breakfast was not good at all. The best part of our breakfast was the orange juice. Ideally, this should be a free continental breakfast for everyone instead of them charging almost $30 for two people. There is a Denny s right around the corner, you will be better off going there instead of eating breakfast at the hotel.
Lastly, we asked for a late check out due to the fact that our flight left out around 3p. We were told we could check out as late as 1p. We chose to leave at 12. Well, we called back to the office the next morning to check out at 1p so we could head straight to the airport and we were told 1p check out was never available unless we paid a fee!
To sum it all up, just don t waste your time here unless you want to deal with miscommunication your entire stay. This place is extremely outdated. Furniture needs to be replaced for sure. As soon as we walked in our room I was expecting to see roaches... I didn t thank God, but that s the kind of hotel this is.

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