Samantha Grey

Review of Hyatt Regency Lexington

We were just passing through, and since we booked ...

We were just passing through, and since we booked through a booking service, we had no idea the hotel was attached to the Rupp. We arrived late at night, and downtown was so crowded, especially around the hotel because a concert had just let out. But the staff was so accommodating to me, my husband, and our three little ones! They allowed us to stay in front of the hotel until the parking lots cleared out for us to be able to park. They retrieved a cart for us to bring our stuff inside (not a lot for one night, but enough that it would be difficult to carry up with little ones). When we got inside, there was an employee helping guests with the elevators, just keeping things moving. When he saw me with the cart and kids, he graciously escorted us to a service elevator so the kids wouldn t have to wait for the next elevator, and helped us to our floor while my husband was parking the car.
Our room was lovely, and immaculate. Our beds were exceptionally comfortable, so much so that we opted to depart an hour later than planned so we could sleep a little longer!