Erin Batiste

Review of Vandergriff Hyundai

THIS PLACE AND ITS EMPLOYEES ARE THE ABSOLUTE WORS...

THIS PLACE AND ITS EMPLOYEES ARE THE ABSOLUTE WORST.! WHILE I WAS PURCHASING A CAR MY SALES REPP TOLD ME I NEEDED A COSIGNER, I BROUGHT THE FATHER OF MY KIDS IN AS MY COSIGNER, MY SALES REP THEN ONLY PUT HIM ON THE CONTRACT WITHOUT ME EVEN KNOWING UNTIL WE WERE SIGNING PAPERS AND PAYING FOR OUR DOWN PAYMENT, WHEN I REALIZED , MY KIDS DAD SAID IT WAS FINE,. AFTER, WE WHEN APPROACHED OR SALES REP HE SAID IT WAS THE BEST WAY SINCE I HAD AN OPEN AUTO AND HIS CREDIT WAS BETTER,
1. I DIDNT RECEIVE THE CAR UNTIL 5 DAYS LATER
( NO COMMUNICATION, I HAD TO CONSTANTLY REACH OUT TO SEE IF MY CAR WAS READY, AND EACH DAY THEY KEPT SAYING THE NEXT DAY, OR JUST DIDNT ANSWER MY CALL)
-THEY DIDNT EVEN GIVE A RENTAL UNTIL THE 3RD DAY OF NOT HAVING THE CAR AFTER I GRILLED THEM
2.THE RADIO DIDNT WORK I HAD TO HIT IT JUST FOR IT TO COME ON
3.BECAUSE MY SALES REP DIDNT TELL MY KIDS DAD TO SAY THE CAR WAS HIS, WHEN HE HAD A POST OPT INTERVIEW , HE SAID HE WASNT DRIVING AND THEY TOOK THE CAR BACK.

- COME TO FIND OUT THE SALES REP NEVER RAN HIM AS A COSIGNER , SO WHEN THE LOAN WAS RETURNED TO THE DEALERSHIP HE FINALLY SAID HE WOULD RUN IT AS ME BEING ON THE LOAN WITH HIM ( WHICH SHOULD HAVE INITIALLY BEEN DONE AS STATED)

DAYS PASS AND NO WORD FROM THE DEALERSHIP , ONLY " IM RESUBMITTING THE APPLICATION, " WHEN HE FINALLY CALLED ME HE SAID THE LOAN WAS DENIED AND I HAD TO RETURN THE CAR.

I RETURNED THE CAR AND SWIPED MY CARD FOR THE REFUND OF MY $4000 AND HAVE YET TO RECEIVE IT.

TIME AFTER TIME CALLING THE FINANCE DEPARTMENT ( WHEN THEY TOLD ME TO CALL IF MY REFUND DIDNT HIT BY A CERTAIN DATE) THEY WERE SO RUDE( MICHEAL TO BE EXACT) .! I HAVE NEVER HAD TO GO THROUGH ANYTHING LIKE THIS AND I WORK AT A DEALERSHIP IN THE ACCOUNTING DEPARTMENT.!

MICHEAL AND HECTOR ARE THE ABSOLUTE WORST AND I HOPE NO ONE EVER DOES BUSINESS HERE BECAUSE IT WOULD BE THE WORST DECISION YOU EVER MADE .

THEY HAVE NO CLUE WHAT COSTUMER SERVICE,
COSTUMER COMMUNICATION OR COSTUMER SATISFACTION IS.!