1 of 5 Stars: I had a really bad customer experien...

1 of 5 Stars: I had a really bad customer experience a few years back. I enjoy this gym, which is why I gave it one star. Here is my breakdown:

-1 Star: Staff. When I was getting my belay test the staff member (some small asian guy with some attitude) was yelling at me. Yes yelling at me and was giving harsh criticism. Small dog big woof kind of approach I guess. Pretty pathetic. The staff member was obviously stressed out about something and was bringing his personal matters into the matter. Very unprofessional - learn some emotional intelligence. I actually ended up getting my belay license even though I thought I wasn't. Yelling is not a way to teach someone.

-3 Stars: Negative customer experience. After that I didn't return to the place for a while. I had another incident where I got charged for belay and bouldering even though I just went for bouldering. I asked for my money back but they refused. Later that year I got a free pass from CR explaining poor customer service. I went to use it a couple of years later and they refused my free pass. I often see staff not at the front desk, or sitting around looking disengaged. Not very personable. Now that I think about this I wish I could give this place 0 out of 5 stars, the only redeeming part of this is:

+1 Star: Facilities and routes are good. That's about it.

Would I recommend? Definitely not. When the staff aren't at the front desk they might not return for 10 to 20 minutes. Terrible. At that point I recommend just walking in. Prepare to be greeted by rude staff members, who don't know what's going on or how to deal with past customer experiences.