Got tickets for 12 months and they expired during ...

Got tickets for 12 months and they expired during the Covid lockdown period, spoke to the team and manager, to my regret they did nothing but say a fake empty apology, happy to take my money but slow to make any resolution even when I constantly made alternative suggestions.

Will not be getting another ticket nor will I recommend it to anyone (to go on what is pretty much an expensive, oversized ferris wheel) and will most certainly not be using Last Minute.com again, thanks for taking my money, you will not be seeing it again.

PS: If you are planning on going on the London Eye in either 2020 or 2021 be ready for them to deny you if a lockdown is the reason it goes out of date.