I had been a loyal customer from the first time I ...

I had been a loyal customer from the first time I bought my truck at big o. The first salesman I came into contact with was Chris James he was no pressure and very easy to work with. I bought a second truck and had the same experience but recently I had tried to buy a third truck but started getting the run around from Chris. He will never call you back and every time I called to get in touch with Chris I could never get a hold of him and was always told he would call me back. This has yet to happen. As of today I m no longer a loyal customer and will take my business else where . Big o talks about wanting to provide great customer service but actions speak louder than words. I m a very patient man but my patience has run out as of today. Their service department is pathetic and rude and it takes forever to get an appointment and when you take your vehicle in for an appointment there is no telling when the service will be completed. You also get the run around with the service department. It's a good thing I have other options. I should have gone to Sitton Buick across from Big o they always have great customer service and my wife has never had any issues with her vehicle and the employees are always professional and go out of their way to make sure your experience is one that makes you want to come back. I have many friends and family members who have decided to go elsewhere and will encourage others to not do business with big o.