Awful online form for booking, even more difficult...

Awful online form for booking, even more difficult to get help in order to amend a booking.
Lost hours of time in order to fix it (and still don't know if I succed)

Want to offer a good service?
Improve your booking online form and make things easier, make it possibile to amend things without hassle.
I got an answer from your customer service to go back online to fix myself, pity is the site DOESN'T ALLOW address changes.
Awful

Moreover, Cancel fees?
Are you mad? I am cancelling 24hours before and you want cancel fees? LOUSY! That is what you are