Samantha Jones

Review of Hurfville Incorporated, DBA We...

such a shame. cute little place, but they had no r...

such a shame. cute little place, but they had no regard to an allergy that we specifically asked not to include in the food. not once, not twice, but many times. we hosted a bridal shower here last weekend and the bride is allergic to garlic. so we specially many times requested no garlic. period. in the contract as well to not add the ingredient the bride was allergic to. and what did they cook with? garlic. even after all the precautions we took on our end to ensure that ingredient was not added. and when they rebutted back instead of simply apologizing, they stated that they do not normally make requests for the entire party, but would just make a separate meal without. well guess what, they didn't do that either. thank goodness the bride asked if the food had garlic in it before she ate it. or she would have been so sick and the place would have been held even more responsible. and the meal they cooked her was clearly an afterthought. nothing that we even originally ordered. if a paying customer has to ask several times in person and on the phone and they still messed up and blamed on the customer that we were not diligent enough? that is just absolutely un acceptable. they clearly dropped the ball and instead of owning it and trying to apologize and make it right they were full of excuses. their tone was rude and unapologetic. what if had been an airborne allergy and they disregarded all efforts to avoid the allergy like they did this time. they could have sent the bride to the hospital or worse. and the worst part was when we confronted them again and they were aware of our reviews, they asked us to take them down. so what another person with an even more severe allergic reaction can go through an even worse experience? that is not the right way to run a business or treat an allergy. so anyone who has special food needs, beware, because they clearly do not care about the outcome of their paying guests.