Called to check our reservation 2 hours prior to a...

Called to check our reservation 2 hours prior to arriving and all was good. Once arrived, stood in check in line for half an hour to be told along with 30+ others waiting their system went down. Needed to change into dress uniform as we were attending a military ball there and was told we could use the restroom to change. Significant inconvenience as now my wife and I, along with everyone else in line are trying to change and keep our dress uniforms clean in a restroom. Wife and I at this point are just ready to leave... Gets worse. We wait around for 2 hours to check in, sweating as the ac must not of been working. Finally system comes back up, we check in with no apologies from the staff for the headache and inconveniences and get to the elevator. 6 elevators and only 1 is working. 50+ folks waiting for the elevator and takes another 30 minutes to get to our floor. At this point, our tolerance is shot and hating this place.... Get to our mil ball and have a great time. Check out next morning and again voice our dissatisfaction to the staff with inconvenience at check in, elevator issues and their lack of concern for their guests. Their response, oh sorry... For an over priced room, significant inconveniences upon arrival others recieved a free room for the night and $60 vouchers for the restaurants in the motel. We recieved a shrug and oh sorry. NEVER will I recommend this place or have anything positive to remember other than our ball. Absolutely astonished and disappointed with their service!!