Spent my first night at the soaring Eagle resort f...

Spent my first night at the soaring Eagle resort for a work conference and it was possibly the worst night sleep I've ever had. In the middle of the night, I heard a loud banging outside the window. I realized the next morning the window didn't lock so the nights wind and freezing temperatures had blown the window open. Then, I received someone else's wakeup call in the morning, an hour earlier than I wanted to wake up. On top of it, the whole place smells like cigarette smoke, even in the non smoking sections of the hotel. The only reason I'm giving them 2 stars is the spa. The massage I had was amazing.