Ronni Nuessen

Review of Jim Norton Toyota

My son purchased a new car through JIm Norton on B...

My son purchased a new car through JIm Norton on Black Friday 2015. The process of buying the car was as expected for a first time car buyer. But when it came time to get the payment information, check for the tag, etc Jim Norton was ridiculous to work with. My son is a truck driver so I was the one to deal with getting the necessary information. My son and I placed multiple calls asking for information on where to send the payment and never received as much as a return phone call. Finally I had to spend an entire afternoon at the dealership waiting just to get the information needed so my son's first payment would not be late. I also had to sit an entire afternoon just to get the check for the TTL so that his tags were not out of date.

Fast forward 4 months and I get a letter in the mail that the car we traded in was in impound and was still registered to my husband. Apparently Jim Norton does not transfer the title into their names before they sale the vechicle! When I called to ask about it they said it wasn't a big deal, that we should have a bill of sale which would cover us...SERIOIUSLY???? First of all we never received a bill of sale. Secondly we traded the car in to you, so why are we the ones having to deal with this????

Here is a clue Jim Norton Toyota. Do your jobs. Not just selling a car, but how about customer service. Make sure your customers are protected from junk like this.

BUYER BEWARE Jim Norton will NOT take care of the paperwork in a timely manner. Will NEVER recommend this dealership to anyone....Well maybe my worst enemy.