Nikki B

Review of Fort Fun

Fort Not Fun on our recent trip. $55= $20 Arcade C...

Fort Not Fun on our recent trip. $55= $20 Arcade Card, 2 hour slide pass for 1 kid, and 1 Go-Cart ride for 3 people. Nbd, that s expected.
We went outside we found the slide unattended. We waited around for an employee for 15 min, a group of 5-6 more kids line up @the gate: no one comes. So we decide to go to the Go-Carts instead, but a light spring drizzle starts, so they shut them down.. ok, now to the bumper boats. Our group of 3 is at the gate, waiting our turn for 5 min (we are the only people in line). When it is our turn, the attendant measures my son, and says he s too short- although he is exactly 40 and would be a passenger- yet they refuse to let him on?? Why could they not have measured him in the 5 min we were waiting? Why would they refuse a child who is the correct height? At this point (while again having to explain to a 3yo why he can t do or play ANY of the things we ve paid to do) we go inside and try to have pictures taken in the photo booth. We try 4 different bills, but the machine rejects them. We try our credit Card, machine can t read it. 4 attempts to utilize the activities we paid for, 4 strike outs, so we go to get a refund. When explaining the slide situation, the employee says well, somebody just pops over there when we see kids wanting to ride uhhh my 3yo and his dad managed to walk to the top of the slide, hang out and wait for a couple min, and walk down, all while another line formed, and no employee popped over . Furthermore, the staff refused to refund the *unused* arcade card. Why would I want to come back to use an arcade at a place that.... isn t fun? Staff needs better training, rides need more staffing, size standards should be noted and adhered to (as opposed to staff staring blankly or shrugging at each other), and equipment /games should be more properly maintained. It s just unfortunate when (what is supposed to be) a special day for your child, is ruined. I shouldn t have to explain unprofessional inadequacies to a 3 year old.