One of the worst experiences I have had with a med...

One of the worst experiences I have had with a medical office in my life. This was my first time at the office. I went to get my hand diagnosed by a physician Assistant which recommended that I have surgery because I have a trigger finger. I was told that a Marlene segura from scheduling would get back to and schedule an appointment this happened on the 3rd of May I called her on the 5th of may and was told that I needed to wait for approval from the insurance and she would get back to me, I called her a couple of times and no answer only voicemail. Which I left a couple but still no response.
It has been a month and I still have no surgery or an appointment. People like that make doctors look bad. Looks like I'll be going to another doctor now. I wish I could give this place because of that person no stars!! Staff is really bad there!!