Nancy Xiao Review of Now Larimar Punta cana & Secre...
My husband and we were there at this resort from S...
My husband and we were there at this resort from Sept 5th to Sept 12nd 2019 for our honeymoon vacation. it was our first time to Dominican and 1st time with this Secrets brand. Overall experience, I would never recommend this hotel (even all chained brands, AMresorts) to any of my friends and families.
First, I would like to say the pros of this place. It is an absolutely beautiful resort. very nice beach and cute pool. there are lots of space with shade around both pool and beach areas~~adults only~~and entertainments different every night, which is probably very import for someone. rooms are big and clean; the bed is very comfortable. the room bars always full of water, beers, soft drinks and juices as well. rooms are cleaned twice per day~~cleanness are very good~~large bathroom, got Jacuzzi on the balcony. The seafood restaurant is very tasty.
However, there are lists of things that not make my vacation very relaxing.
original booked Now Larimar Punta Cana. By Aug 27th which is one week before our departure, we were informed by email that the original hotel we booked Now Larimar Punta Cana will be closed for renovations from Aug 20 to Dec 15 2019. We can choose either accept the relocation to Secrets Royal Beach Punta Cana, or change hotel/dates/destination at new rates without change penalty or cancel the reservation and at a full refund. And the check-in was very slow and the front desk people was not making me feel welcome~~they were friendly and polite but did not make you feel welcome~~it seems like that they do not want to do their jobs~~ as long as we got the resort, we figure out only Secrets Royal Beach is opened and other two resorts are both closed, as well as the shared facilities. Which means, we are going to spend our 7 night within only a quit small resort area with only 4 restaurants. If any of you like to check the resort map on their website, the side for Secrets Royal Beach is very small. Small buffet area and small restaurants, very limited areas to stay.
The biggest problem we had with this resort is we spend almost one and half day for their Unlimited Vacation Package presentation. very push sales, force you to sign the contract, 8:30am from the morning until 4pm in the afternoon, just wont let you go until you buy. and would not let you spend time to read the fine prints on the conract. Next day, we went to cancel our purchases, and spend another 2 hours with all their new offers and lectures. So my suggestion is do not go the presentation if you do not want to spend 2/7 days of your vacation wasting time on nothing true. And DO NOT BUY UNLIMITED VACATION CLUB MEMBER. I am not saying if they are scam, but my whole experience and feelings are they are not selling what they are claim they are offering. Maybe we are not smart enough to tell their tricks at the very first place, if we could we might not lose our time to it.
The salespeople for water sport/excursion are also very aggressive in the resort. They are very where. They chase you through the beach, the pool, the lobby, wherever you go they will find you~~ you have to show absolute ZERO interest to their stuff, otherwise they will chase you until you paid. Very annoying and not relaxing at all.
Very limited choice of food at buffet. The taste is ok but very limited choice. Staffs at restaurants are friend but not feel like working.
Beach area was not considered clean too me, and restrooms are a little bit far by the restaurant side. Lots of seaweed in the water, not sure if it because of the season.
So overall, not a very relaxing vacation. The resort is clean, food are fair, beautiful pool and beach area, but limited space to kill time quietly and relax. Would not recommend for friends and family. Felled more tire after vacation.
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