Hate to leave a bad review when restaurants are al...

Hate to leave a bad review when restaurants are already struggling during covid, but wow, two days in a row we had a bad experience.

Overall service was terribly slow both days (yesterday and today). Yesterday, we're a group of 4, asked for a high chair and it never came. Would have asked again but our waitress was hard to find. Drinks left empty for 10-15 minutes. Food arrived 30+ minutes with one order wrong. I eventually got up holding my toddler and walked into the place to get my own high chair. Funny enough, a server walked in behind (I held the door for him), didn't ask if I needed anything nor did anyone else in the restaurant building. So I proceeded to carry my own high chair I found all the way to the table, of course no one working there offered to help. The waitress didn't even acknowledge that I got it myself when she eventually showed up.

Today, we're there again (grandparents like this place, and like to eat out). Busy day, I'll give them that, waited 30 minutes for a table. We were seated WITH a high chair this time. I asked for paper menus which they are clearly stingy on giving out (our grandparents don't order by phone). Asked for 4, they brought 3. Sat for 30+ minutes before even approached by our waitress for drink orders. Like no joke, the tables around us got their food, ate it, and we're swiping credit cards by the time we got drink orders in. The waitress, on her first contact with us at this point, asked if we had ordered on the app yet. No introduction or anything, and guys c'mon, we're not a group of college kids eating lunch we're with an older generation who expects you to come take the order.

Food came 60-75 minutes from the time we sat down. My food (chicken club w/fries), came to the table totally cold. When you've been there over an hour and your food comes cold that is just totally unacceptable. I gave it back and asked for another. No apologies from anyone no less our waitress. Waited another 7-10 minutes and it came back luke warm. I have a strong suspicion they just put it under a heat lamp and gave it back to me because the sprouts I asked for had wilted a little. I should have just said forget it but we're trying to have a nice lunch with grandparents and great-grandparents so I just gave up and ate it

All in all we arrived at 12pm sharp and left at 2:20pm. Definitely not going back. You guys need to do better.

Your service was very very bad, two days in a row. You need to get orders right, delivered to the table on time, and when you mess up, you need to apologize and do something to make it right. Both days you missed the mark and no one seemed to care.