This is not a rating for the drivers of VIP taxi, ...

This is not a rating for the drivers of VIP taxi, but for the very poor customer service I just received when I called the Tucson office, regarding non-emergency medical transport, but to and fro from the hospital or doctors appointments. My call was regarding payment; and if VIP works with insurance companies and their clients to ensure that the client doesn t have to pay, that insurance does, because insurance will pay for any medical transport, even mental health. When I called, the representative I spoke with, was impolite, no please, no thank, absolutely NO customer service skills at all. In fact, she made me feel as if I was a bother. I asked to speak to her supervisor and same thing, she actually hung up on me, after telling me they only accept one type of insurance. Now, why would VIP advertise medical appointment transport and etc, if you don t do anything to actually make your service desirable to others; to better your business and make more money, all while contributing in a major way to your society? Beats me, but you all need to train your staff at 1101 w Prince Rd, because they literally have no customer service skills. Number one loss of business right there.