Katherine Rodriguez Pariser

Review of Black Mountain Road Pet Clinic

Sadly, our first experience here was so very disap...

Sadly, our first experience here was so very disappointing and uncomfortable (and expensive). We went in for a canine annual exam and vaccines for my 4-year old lab girl but, to my surprise, had a very different experience from other reviewers. Every one we encountered was "nice" but demonstrated disorganized, amateur, careless practices. From making my well-mannered, gentle labrador terribly uncomfortable during her exam/vaccines (which has never happened at any other vet before), appalling bio-hazard handling, awkward/inexperienced dog handling skills by the staff and vet (Dr. Quines), to uninformative/canned responses to health questions by the staff and vet; it was utterly disappointing. It felt like every one was just "going through the motions" unlike other vets and staff whose experience, knowledge, love and connection to animals shines through in their ease of interacting with pets and pet owners. Beware: They muzzle your dog to shoddily examine and vaccinate, regardless of your pet's gentle manner. This obviously creates (truly unnecessary, in my case) great stress for your well-natured dog. We will n.e.v.e.r. return to this "vet". I apologized ten times to my sweet lab for taking her here. Tough lesson learned.