Worst time our family has ever had at an amusement...

Worst time our family has ever had at an amusement park. The inefficiencies in the way that Wild Waves runs its operations are ASTOUNDING. If your line is wrapped completely around your entire parking lot causing a 45 minute wait (a line we had to wait in despite buying tickets online), you re doing it inefficiently. Then having to wait another 40 minutes just to get a locker, we lost 1.5 hours just trying to in and get what we needed. By the way, we visited on a Monday, not even a weekend.
The rest of the day was more or less spent doing exactly the same thing, WAITING. WAITING. WAITING. 1 hour and 20 minutes wait for zooma. 45 minutes to get on the lazy river.
The entire park seemed way over capacity. There were so many people in the lazy river that fingers were getting smashed left and right. I saw terrified kids getting tipped over by rowdy people trying to push their way through a traffic jam of tubes 30 deep in there and the life guards did nothing about it. At one point, teenagers were jumping up and down causing huge waves in the lazy river knocking my kids out of their tubes (who didn t stop even when I asked politely) and when they passed a lifeguard she said Hey, that s so cool. ARE YOU KIDDING ME? When we tried to get out after that, because of the overcrowding in there, while my daughter was trying to get out another tube crashed into her and pinned her arm against the wall. She was screaming and while I was trying to help her not only did the lifeguard who was standing directly over us not do anything other than yell at the girl who was bumping into her to move on, another person who was waiting to enter the pool actually grabbed my son who fell into the water trying to get out because he too was knocked down. Having people exit and enter from the same place is ludicrous.
Kids area was a nightmare. There was a ham sandwich floating in the pool, disintegrating everywhere. Kids climbing up the slide causing collisions..not a lifeguard in site in that area. Wavepool way overcapacity. Couldn't move even though it was a huge pool.
Not enough employees working the amusement park. One employee per ride to buckle people in, let them out and run the ride causing long lines.
Not once but twice I had to go into customer relations and ask them to fill up the water station. Given that this was the only place to get water in this area, that should be made a priority. Then of course we had to wait for the water to come since we weren t about to stand in a line 35 people deep at the adjoining snack spot to get a bottled drink since there weren t enough employees working there either.
In 8 hours at the park we were able to do 7 attractions. We basically spent the entire day waiting.
One final comment, you should be ashamed at the amount of trash in the park. Everywhere we looked there was trash on the ground. Lids of trash cans were taken off and placed on the ground because they were overflowing. Seagulls as you well know were taking full advantage of this feast. It was disgusting.
I will never return to your park again and have spoken with many people who share the same sentiments and others who were glad to be warned by us.
Wrote a letter of complaint and was sent a canned "sorry you didn't enjoy your visit" response. LAME!