I went for the first time yesterday and will never...

I went for the first time yesterday and will never be back. We took my son and three of his friends for a birthday celebration and I don't think I have anything positive to say. Perhaps weekdays are slightly better, but we work.

First and biggest issue is the overcrowding. They need to cap entry. There was not a single spare chair in the park and people were having to sit or lie on the concrete where they could find space. Some people brought their own chairs and even tents for shade. There is very little shade if you don't have a Cabana. They were all sold out of rental tubes for most of the day and lines for the water slides were an hour long each. There was a line of 20+ people just to get in the hot tub at all times and a line to get into the lazy river! My husband waited for 45 minutes in line for a couple of pretzels and I waited in line for over an hour for pizza. The water fill stations were not kept up and there were no cups, so we saw teens drinking directly from the spouts!

They are very understaffed with very poorly trained staff. The teens working there were excruciatingly slow and very disinterested. Many were just plain rude and less than helpful. We got all the way to the entrance before being told we had to go back out if we had a Groupon to get out tickets from another booth. When we bought pizza, they kept our receipt and wrote our name on it. After waiting in line more than an hour just to order, we started asking about our food after people behind us were getting theirs first. The kid told us we couldn't get our pizza without a receipt. It took us pointing to what we knew was our pizza sitting under the heat lamp and other customers in line telling them to give us our food for them to even check it and finally give it to us! When my son went to the deeper Activity Pool and found it closed, he asked the kid manning it why it was closed and when it would be open again. The reply to both was a dismissive, "Don't know." We discovered as we were leaving that it had been reopened.

The water was freezing!! I didn't get in past my ankles the entire day. It was seriously cold water. Kids were shivering all day trying to play in the wave pool or stand in line after getting wet. It was the same temperature as the rivers around here, which must not have been heated at all.

The rest are the same complaints as others. The concrete is a mess. It's terribly hot and tore up. There's little bits of gravel all over, so the kids' feet were in bad shape by the end of the day. The food is definitely overpriced, but I expected that.

Overall, my impression is that this company is doing a terrible job running the place. It was not a good experience for any of us, even the kids. I will not waste my time or money to go back unless they get new management and do some drastic overhauls. It would be MUCH better spent going to KahNeeTah or Oaks Park. There are enough other places in the region doing it right than to waste your time and money on what feels like a trashy, run-down theme park.