4 stars is an average not a constant, easily reach...

4 stars is an average not a constant, easily reached off I5 there is a large parking garage - but just only large enough - parking is tough and a bit of a walk if handicapped or wait for the occasional roving golf cart- so arrive early. And if it is raining hard take the main elevator to one of the basement levels, exit, turn left and walk into a handicap parking section there is a second bank of elevators that brings you closer to a covered walkway. When you enter there is a information desk with very helpful volunteers who will direct or walk you if necessary to your clinic, after checking in, you will wait in a dismal probably crowded hallway or alcove to be called. Depending upon the clinic you can expect exceptional specialists or mediocre and annoying people more concerned with their petty existence. Yeah, the VA has its share of bureaucrats lying crossways at the feeding trough, but it also has some very compassionate and qualified staff. The lady I saw at the eye clinic was very competent and attentive, the staff at the audiology department were equally helpful, pleasant and knowledgeable. After wandering the back halls and finally finding my physical therapist, he did a more thorough examination than the PA and ortho doc that sent me there. It has been my experience, that once you get past the barrier to entry, the overworked understaffed primary care clinic, the other departments are staffed with helpful pleasant people trying to provide you with quality care. Just finding them in a maze of construction or poorly laid out locations is the challenge. And I have 50 years of medical service industry experience to base my opinions upon.