Although I said several times that I have crutches...

Although I said several times that I have crutches and that I am disabled, the driver refused to bring the package up to me (3rd floor without elevator) with the indication of a new law because of Corona that he no longer has to walk up. Then he left it at the front door and left. Thanks to our caretaker service, I received the package and they brought it up to me. Is this how you deal with disabled people at the DPD?