Head clerk has terrible customer service and is a ...

Head clerk has terrible customer service and is a very rude and condescending person. My package has been sitting for almost 5 hours and she refuses to have the deliveries sorted due to the front area being extremely busy. I was told to return at 4:30 to pick up my package but was again told the deliveries haven't been sorted due to the front area being busy and they don't have to put the package out until the following day. In the 2 times I have come down here today, I have been the only person in the main area. Was given a phone number to call the supervisor, Tyler, to file a complaint, however, in the 20 times I have called the number it is either busy, or goes to a fax machine. Mail box center at Nob Hill had way better customer service and it's a shame it was closed down.