I am a savvy shopper. When it came time to replace...

I am a savvy shopper. When it came time to replace my Trane central air (which failed after only a few years) here's the methodology I used:
- did homework on both A/C manufacturers and service/installation companies
- decided on a Rheem
- Invited the three most most highly rated local companies to estimate the job

I was surprised that All Year Cooling was so much more responsive than the other bidders but they killed the competition. The guy who came to our house for the price estimate was way more knowledgeable than the others. I liked everything about All Year and hired them. They did the job EXACTLY when they promised and we were very pleased. They helped us negotiate a rebate with FPL and our cooling bill went way down. I felt like we got a great deal.

They say that you can only really measure a company by seeing how they react when something goes wrong. Two years after the installation, we ran into a hardware problem with the coils. The Rheen hardware warranty was in place but I had failed to buy a service policy that takes care of labor. The President of All Year Cooling, Tommy Smith has the audacity to give customers his personal cell phone number with the invite to call him when anything goes wrong. I called him and was shocked when he actually answered the phone. He promised to look into my issue and call me back with a solution. True to his word, he called me back and proposed a solution at a price that I could afford. In fact, he called me back with an offer that was way more than fair. Within a day, I was back up and cooling and really, really happy that we had decided to do business with a company where the president gives you his cell number and then actually FIXES the problem in a way that was fair. I strongly recommend the company, they have treated us right