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Steve Evans Review of Novotel Wollongong Northbeach
Room was great. Location is even better. The guy...
Room was great. Location is even better. The guy playing bongo drums directly across the road on the beach was a downer. I am aware that you have no control over this, but you do have the ability to contact the local police as a 'noise complaint' in order to have him moved on.
Your staff should have done this well before it became an issue at 12.30am. Having called the front desk we were informed a number of guests had been complaining but it was left until it was a drama before anything was done. The complaint could/should have been made well before it became an problem.
A bit more situational awareness would be a good thing.
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