1 - Was prompt, fixed the issue, and cost was reas...

1 - Was prompt, fixed the issue, and cost was reasonable. Would not hesitate to recommend. Technician (Jeremy Stiles) was friendly and answered all my questions
2 - Recently got a yearly service, technician did a good service/cleaning, unfortunately unit went out the next day, but sent someone (Steven Burns) over first thing the next morning and good to go since. Satisfied every time I have used Norrell.