I've read most of the reviews and horror stories, ...

I've read most of the reviews and horror stories, and consider myself lucky. I've been a customer for about 4 mos., with approx 3 interactions with customer service. They have been entirely positive. The initial call for setup, the installation technician, and telephone calls to pay an overdue bill all left me with positive feelings regarding the company. At the moment I only subscribe for internet service to work from home, and I feel the dollar vs value of the product is fair. The voice quality and web speed is better than most. I live in Louisville Ky 40214. I plan to upgrade my subscription and would recommend TWC to a friend. Thank you