Mary Scheive

Review of In The Swim

After ordering a pool sweep recommended by an In T...

After ordering a pool sweep recommended by an In The Swim employee, we received it and found that it didn't work. It didn't perform any of the functions one would expect from a pool sweep and certainly didn't do what the employee claimed it would do. Our attempts to return the item were met with resistance, including being kept on hold for 50 minutes and counting to speak to a manager. Ironically, the sweep came with no paper instructions making it appear that we purchased a returned item. We've wanted to support local businesses, but there is a good reason why searching their site for customer service yields no results.