Jose Peter

Review of Black Hotel ****

The worst hotel I ever got booked in. And the rece...

The worst hotel I ever got booked in. And the receptionist was one of the most disrespectful person I have ever met. We arrived at the hotel at 11 am which was 3 hours earlier than our check in. We where asked to wait 3 hours and as we had the luggage we sat there waiting. At 2 pm I went over and asked her about the room she said sorry room is not available we will move you to a different hotel. She made us wait 3 hours for absolutely nothing when she could have just come over and said that without wasting our time.
The hotel we where going to be moved was very far from the centre of Rome and so we checked out and booked a property through airbnb and had to take taxi there. By the time we reached the property it was 7 pm. So basically from 11 am to 7pm our time in Rome was just utter chaos because of the inconvenience Black Hotel caused. They did not even apologise or offer a refund . The only thing they offered is their colleague will transfer us in their grocery transporting van to the other hotel they moved us to.

We did not let ourselves down and decided to enjoy our time in Rome and did not let that ignorant disrespectful irresponsible receptionist ruin our time in Rome.

Never ever will I book at this hotel or recommend anyone to book this hotel.