I purchased an iced latte and a butter croissant. ...

I purchased an iced latte and a butter croissant. The croissant itself actually tasted great, but the iced latte was disappointing. It had a simultaneously nutty, sharp, and burnt taste (to a degree higher than what is normally found in espresso). Also the amount of milk added was only enough to give the latte a color just a shade lighter than dark grey.

An espresso-based beverage should include freshly pulled shots. One doesn t pull shots and then put it in the fridge that ruins it and is completely contrary to any rules for making coffee. In making my drink, coffee/espresso was poured out of a carafe from a fridge (no espresso machine was used). This might have been fine had the coffee tasted good (it didn't).

I would say that the staff were pleasant, tried their best, and are certainly not to blame. The owner should change this establishment's procedure.