Ted Wang

Review of BMW Seattle

Worst service I have ever seen.

Worst service I have ever seen.

And the worst part of this worst service is this dealer, Shi Shi, took me 1000 USD "good faith deposit". I thought it was some common trick to keep a car in processing and prevent the car from buying by other customer, but later it turned out to be some kind of "proof" I have decided to buy the car and will definitely pay the full amount he provided in an offer!

Know what? That was the first time I saw the car! And during the whole process, I haven't seen any printed document except a price list! I have seen no agreements, no lemon law, no nothing! While I was naively thinking this dealer has the "3-day-return" policy like other BMW dealers, I have already signed some terms! According to their narrative, I have signed the terms at the end of the meeting! What terms? The longest doc I have seen is a one-sided A4 paper full of numbers! To BMW Seattle, does terms only mean the amount of money you can collect from your customers? I can feel no seriousness of a tens-of-thousands-dollar contract! And he is trying to make the deal definite for a car I only see once stealthly.
It is also very coincidental that I contacted him twice, and every time, the car I tried to get was all just sold. And he is always bringing me to some car I haven't considered before. Though all other dealers normaly have the car I was looking for, even after a week or so, the "your car has been sold" thing may be a coincidence. It only happened two times before he ask for this "good faith deposit" after all. But do you really believe any professional dealer shows no respect to contracts and customer rights and did this unpurposfully?

And one day after, I saw a better deal and try to negotiate the price, but he called back, talked offensively and just hanged up before I could ask any questions. And after I asked him whether he want to continue bargaining or return my money. He replied "what? I don't understand!" I keept pushing, asked series of questions. And I finally got clear that I put something called "good faith deposit" that shows my definite will of buying the car at the full price he offered. This is the first time I see people done sign to show their will, but pay for their will! After more questions and after telling them I have already canceled this check, I finally squeezed out that if I really don't want the car, this money will be returned. I was really glad I paid by check and was able to cancel the check for safty. But I still lose $30 fee. And the manager said "he had no ability refund me." I cannot imagine what would happen if I didn't pushing them to answer or I paid by cash. I also really don't want to think whether this "I don't understand" is a threatening or not! By the way, it took days for them to reply until I became really serious!

What worse is that there is no feedback mechenism through out the whole thing! Even their manager, Adam, knows that I am really angry, there is still no channel for me to explain why I was so angry. Instead, he explained for this Shi Shi -- " It is / was / would be totally out of character for him." How bad his employees' character this manager is expecting? Isn't this "only-good-to-managers" cheating nature bad enough? Why is he ignoring the true natural that has been revealed in front of a customer? He also considered me as a customer "who changed their mind". What kind of mind could I have before seeing an even formally printed document? What kind of mind can I have by only seeing a car for less than 30 mins?
Other dealers normally have their managers contact me and keep track of my feedback from the very starting point they find I may be interested dealing with them. This may be why their workers were so arrogant and aggresive!

I feels that this Shi Shi was treating me like an living ATM. And when he found it was not easy to get money out of me, he kicks me to make me spit money! I really feel offensed!