Michael Cooney

Review of CITYMD

This place is a very bright, open, and clean setti...

This place is a very bright, open, and clean setting with friendly staff. The wait depends on the time of day: under 20 min if first patient, over an hour if around 5 pm. Unfortunately, the doctors are hit or miss. I've gone twice for different incidences of the same illness. I know my body pretty well, and I know the difference between a cold and strep.

The first time, Dr. Lee was incredibly professional with a great bedside manner. He was informative and took time. While the nurse took down my story in their computer before he arrived, Dr. Lee asked me again and really listened to my complaints. He asked about previous episodes, tested me, and treated me accordingly. I was very impressed with him, and I was hoping to see him again on my next visit.

The second time I visited, on a Friday after work, I got Dr. Paas-Holland. The nurse was very attentive and professional again. However, Dr. Paas-Holland was not. She did not ask me about my symptoms or history, relying instead on what the nurse told her outside of the room. She didn't listen to the circumstances surrounding my visit, nor did she care that I have been through this before with identical symptoms. She asked me unclear questions, which I don't hold against her since English is not her first language. However, she laughed at me and shook her head when I answered her question incorrectly. She ordered an inappropriate test and prescribed me incorrect treatment. She sent me home with instructions to tough it out until Monday and then fill the prescription if not better. Being fairly sure she misprescribed, I went to another doctor the next day, who properly diagnosed and prescribed treatment for me. She confirmed that Dr. Paas-Holland was wrong. I felt fine within 4 hours.

I would go here again, but I would insist on not having Dr. Paas-Holland. I might even call ahead to see if Dr. Lee is there, since I had such a great experience with him.

Urgent care is urgent. You need treatment. It's not something that can just wait until the next business day; if it was, I wouldn't have gone to urgent care but my PCP, who knows me and has a lower copay. Unfortunately I can't rate the doctors separately, and despite liking the joint, I can't give CityMD more than 3 stars.