Russ Kliman

Review of Tom Adam's Windows Carpet

Can t Recommend for Tile - Lies and Incompetence

Can t Recommend for Tile - Lies and Incompetence

We were re-doing our master bathroom. New tile floors, tile in the shower, and a tiled wall behind the shower and bathtub. Approximately $5,000 in materials and labor.

Sales Process - very limited tile selection, average knowledge of staff at best, each sales person operates independently and because they do not use computers, no one knows what you have selected, have looked at, or where your order is. They lied that Mowhak - the largest global manufacturer of tile - was exiting the tile business. I called Mowhak directly and confirmed this was not accurate.

Installation - we were told the installers were some of the best in the business . We selected white porcelain tiles, including white grout. Installers used grey thin set, which is not recommended to use with white grout to prevent bleed through. I asked two other installers if using grey with white grout is normal - I was told it s not. We also selected a special (and pricey) grout for the shower floor to ensure stain prevention and eliminate the need to apply a sealer. The installer did not use that grout on the floor (only later to be discovered by accident).

Service Call 1 - since grey thin set was used, it did end up bleeding through the grout on the shower floor. Contacted service and they came out to remove and re-grout specific sections of the shower floor. The service technician used the correct grout for the repair, but this highlighted that the original installer used the wrong grout - the repaired area was a different color than the original install (this is 2 weeks post initial installation)

Service Call 2 - now that the shower floor was two different grouts/colors, a new technician came to remove all grout and re-grout entire shower floor. Technician that came out was going to use the wrong grout again, and I had to provide them the correct grout. Technician used a box cutter to remove the grout - not sure why they did not use a grout removal tool, but OK. Throughout the removal and re-grout process, I had to supervise to ensure all of the grey thin set was removed properly and that the correct grout was applied.

It s also important to note that each time the grout was applied, you cannot use your shower for 7 days. Also, each time they come to do the repair, you need to take off from work.

For the reasons noted above, I can not recommend Tom Adams.