Philip Oxman

Review of Hagerty Insurance

Just as an intro I created a Yelp profile just for...

Just as an intro I created a Yelp profile just for this review, now on to the important stuff:

It all began last week when I wanted to insure a new purchase of mine and decided to go online and fill out the questionnaire to be contacted by someone. It asked which way I would rather be contacted, either by phone or by email. Because I work the hours that they are open I elected to be contacted via email.

This is where it started to go downhill, because they started calling me while at work and I couldn't answer the phone. But no emails were sent to me. I called up a day later during my 30 minute lunch break, where I was immediately put on hold for an extended period of time and then put on hold again while waiting to speak with an underwriter. I was put in contact with Jake, and he was fantastic and a pleasure to talk and work with. After our 20 minute or so conversation everything was ironed out and taken care of. Well less than 2 minutes later I got another call which I ignored because I was back at work once again because of being on the phone for my entire lunch break and back to what I was doing. Ashley left a voicemail that I must call back even though I just spent all that time on the phone.

I call back the following day while on a short break to see what was the problem. I was put on hold again for an extended time, then when someone came back to the phone I was told that all the underwriters were too busy to talk to me and that my policy had been declined and that I would get something in the mail. But no explanation was given nor was I given a chance to speak with an underwriter which is extremely unprofessional.

I will NEVER use Hagerty Auto Insurance unless something is done to correct this current issue in a timely manner. I don't understand how your company says they support the hobby and want to help the car community. The only thing it has done for me is create stress and disappointment, if this isn't resolved I will voice my opinion to everyone I know in my community and to steer far away from Hagerty and to inform them about my recent experience.