Andy DeTolve

Review of Empire Today, LLC

I am so upset with Empire that i am writing my fir...

I am so upset with Empire that i am writing my first review so hopefully people stop using them. Going with empire instead of Home depot was a big mistake. I am having hard wood floors installed in a corner of my basement so a section of the carpet was removed. Our main concern was that the carpet and hardwood would be connected on installation. Our sales rep assured us of this. Well of course when the installer came he said that he can't stretch the carpet that would have to be done from a different Empire person. Then he was almost finished installing the floor and said he ran out of flooring??? Apparently the sales rep didn't measure correct. He asked for me to pay him. I laughed and said why would i pay you when the job is not done? He left annoyed two days later Empire customer service called to tell me that they can not stretch the carpet for us and have to get a private contractor. I asked why? He states we are not allowed to touch your carpet since it was not installed by empire. I stated that you cant touch our carpet then why did your installer cut the carpet? He was silent and kept saying sir we can not stretch the carpet for you. Then i asked well why would your installer put the trim down that is suppose to go over the carpet after it is stretched so that the carpet and hardwood floor would meet? He didn't have an answer for that either. I have a feeling the installer knew that empire wouldn't stretch the carpet for us and was trying just to finish the floor get paid and leave. But since he ran out of flooring he couldn't finish the job therefore he wasn't paid. It has been almost a week and I still have a unfinished job from Empire with no follow up from them to try and finish the job. I now have to take additional days off of work for them to come back to finish their job whenever they contact me. I also have to hire a private contractor to stretch the carpet. THEIR COSTUMER SERVICE IS AN ABSOLUTE JOKE AND I CAN SEE WHY THEY HAVE SO MANY BAD REVIEWS.